Spice Bucket Help Center | 24x7 Customer Care Support

The Spice Bucket Help Centre page lists out various types of issues that you may have encountered so that there can be quick resolution and you can go back to shopping online. For example, you can get more information regarding order tracking, delivery date changes, help with returns (and refunds), and much more. The Spice Bucket Help Centre also lists out more information that you may need regarding payment, shopping, and more. The page has various filters listed out on the left-hand side so that you can get your queries solved quickly, efficiently, and without a hassle. You can get the Spice Bucket Help Centre number or even access Spice Bucket Help Centre support if you need professional help regarding various topics. The support executive will ensure speedy assistance so that your shopping experience is positive and enjoyable. You can even inform your loved ones of the support page so that they can properly get their grievances addressed as well. Once you have all your queries addressed, you can pull out your shopping list and shop for all your essentials in one place. You can shop during festive sales to get your hands on some unbelievable deals online. This information is updated on 01.

March 2023

TYPE OF ISSUE

Help with your issues

Help with your order

Help with other issues

HELP TOPICS

Order

Cancellations and Returns

Payment

Shopping

Wallet

Others

Insurance

SB Coins

Help with your issues

What issue are you facing?

I want to track my order

Check order status & call the delivery agent

I want to manage my order

Cancel, change delivery date & address

I want help with returns & refunds

Manage and track returns

I want help with other issues

Offers, payment & all other issues

I want to contact the seller

 

I want to track my order

Check order status & call the delivery agent

 

Frequently asked questions

How do I track my Spice Bucket order?

Go to My Order in your Spice Bucket account to track your package.

How do I track my Spice Bucket delivery?

You can track the location of your package by entering your tracking ID

How do I find my order details?

Go to My Order in your Spice Bucket account to find details for all your orders.

What if I miss my Spice Bucket order delivery?

Do not worry, the delivery agent will try to deliver again on the next working day. You can also call the delivery agent to get the latest delivery update.

 

I want to manage my order

Cancel, change delivery date & address

 

I want help with returns & refunds

Manage and track returns

 

How do I return my order on Spice Bucket?

Place a return request in the My Orders page. You will get an option to choose refund/replace/exchange as per our return policy.

How do I place a request for order replacement?

Place a return request in the My Orders page. You will get an option to choose refund/replace/exchange as per our return policy.

What is the Spice Bucket return policy for cash on delivery? In case of cash on delivery, you will have to provide a bank account number for the refund.For replacement/exchange, you will be given an alternate product for the returned product.

Can I ask the delivery agent to reschedule the pickup date? Yes. You can schedule the pickup date based on your convenience.

What if I miss my Spice Bucket order pickup?

Do not worry, the delivery agent will try to pick up again on the next working day

I want help with other issues

Offers, payment & all other issues

Offers will display on home page of the website and you can see at the time of check out.We have all types of payment modes like Debit Card, Credit card, Net banking, UPI, Paytm and Cash on delivery etc.If you have any other issue, you can call on customer care no.- +91-7247247070 or can write us email on [email protected]

Non-Order Related Issue:

Account Related Queries-

How can I change my Spice Bucket account password?

To change your Spice Bucket account password, please follow the below steps:
1. Go to 'My Account'
2. Go to Settings > Change Password
3. Enter Old and New Passwords
4. Re-enter the New Password
5. Enter the OTP sent to mobile number/email ID
7. Click on 'Change Password'.

 

How can I change/update my registered phone number?

To change or update registered phone number please follow the below steps:
1. Go to 'My Account'
2. Under Account settings, go to 'Update Number'
3. Enter the new mobile number
4. OTP will be sent via SMS to the new and old phone numbers
5. Enter both the OTPs along with password and click on 'Verify mobile'
6. Click on Save Changes
Note: In case you have logged in via email and the account is an email-only account, OTP will sent to the existing email address and the number updated.
You should have access to both old and new phone numbers as the OTP will be sent to both the numbers.
*If you have registered using email address and phone number earlier and you do not have access to the old number, you will not be able to update the phone number for an account.

 

Issue still not resolved ?

Please call our customer care no. +91- 7247247070, our executive will be happy to help you out.

can I change/update my registered email address?

To change or update registered phone number please follow the below steps:
1. Go to 'My Account'
2. Under Settings, go to 'Update Email'
3. Enter your new email ID
4. OTP will be sent to both existing and new email address to complete the updation process
5. Enter the OTP along with password
6. Click on Submit/Save changes
Note: In case you have logged in via mobile and the account is a mobile-only account, OTP will sent to the existing phone number and the email address updated.
You should have access to both old and new email addresses as the OTP will be sent to both the email addresses.
*If you have registered using email address and phone number earlier and you do not have access to the old email address, you will not be able to update the email address for an account.

 

How to create Spice Bucket account?

You can create a Spice Bucket account using a phone number that is not registered on the platform. To create a new account, please follow the below steps:

1. Enter the phone number

2. A verification code will be sent to this phone number

3. Enter the verification code and a password

Account will be successfully created once these details are shared.

can I deactivate my Spice Bucket account?

To deactivate your Spice Bucket account, follow these simple steps

1. Log into your Spice Bucket account

2. Go to My Account > Settings > Deactivate

3. Enter the password for your account

4. Choose 'Confirm Deactivation

 

How do I reactivate my Spice Bucket account?

Reactivation of your Spice Bucket account can be done only through the Spice Bucket website. To reactivate your Spice Bucket account, please log in with your registered email address or mobile number, and password that you were using prior to deactivation. In case you've forgotten the password, click on 'Forgot', an OTP will be sent to your email address or phone number and you can set a new password.

Payment Related Queries:-

do I know my order has been confirmed?

Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.
You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg.OD01202130213),a listing of the item(s) you have ordered and the expected delivery time.
You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).

 

Issue still not resolved ?

Please call our customer care no. +91- 7247247070, our executive will be happy to help you out.Login to get help with your issues. Customer satisfaction is our highest priority.Log in

I need to install the PhonePe app to use the wallet option on my Spice Bucket account?

No, you will be able to use the wallet option on your Spice Bucket account for payments without installing the PhonePe app. You can choose to install the PhonePe app to access other payment features.

Spice Bucket Service Queries:-

Offer Related Queries :-

How do I check if a cashback is applied to my order?

Please refer the following in the terms and conditions of the offer to check if it is applicable on your order:

- Date of purchase

- Total order value

- Mode of payment

- Products that are part of the offer

- Maximum cashback per transaction/card

How do I check if an instant discount is applied to my order?

Please refer the following in the terms and conditions of the offer to check if it is applicable on your order:

- Date of purchase

- Total order value

- Mode of payment

- Products that are part of the offer

- Maximum cashback per transaction/card

How do I check if I've received the Gift Card as part of an offer?

You will receive the Gift Card(s) as per the timelines in the terms and conditions of the offer. Please follow the steps below to check the T&Cs:

1.Log in to your Spice Bucket account

2.Click on 'Orders' under 'My Account'

3.Select the order for which you want to check the offer T&Cs

4.Click on the 'Offers applied' section on the right to view the T&Cs.

How do I check if I've received the freebie as part of an offer?

You will receive the freebie as per the timelines in the terms and conditions of the offer. Please follow the steps below to check the T&Cs:

1.Log in to your Spice Bucket account

2.Click on 'Orders' under 'My Account'

3.Select the order for which you want to check the offer T&Cs

4.Click on the 'Offers applied' section on the right to view the T&Cs

When can I see the offer configured to my account, in my 'rewards section'?

You will be able to see the offer in your Spice Bucket account as per the timelines in the terms and conditions of the offer. Please follow the steps below to check the T&Cs:

1.Log in to your Spice Bucket account

2.Click on 'Orders' under 'My Account'

3.Select the order for which you want to check the offer T&Cs

4.Click on the 'Offers applied' section on the right to view the T&Cs.

How do I check if I've received the voucher code as part of an offer?

You will receive the voucher code as per the timelines in the terms and conditions of the offer. Please follow the steps mentioned below to check the T&Cs:

1.Log in to your Spice Bucket account

2.Click on 'Orders' under 'My Account'

3.Select the order for which you want to check the offer T&Cs

4.Click on the 'Offers applied' section on the right to view the T&Cs.

Report an Error :-

How do I know my order has been confirmed?

Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.
You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg.SB000001),a listing of the item(s) you have ordered and the expected delivery time.
You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).

An item’s description /image/price is wrong?

Thank you for your concern, Plz write a mail on mail id [email protected] or call on +91-7247247070 and update aboutthe error.

I am facing some technical issues while trying to order?

Sorry for inconvenience, please call customer care executive and tell him your all problems that you are facing, he will be happy to serve you.

Spice Bucket is a marketplace on which third-party sellers sell products to customers. To contact a seller, please send a letter with the below address on the envelope and include product page URL so it can be forwarded to the seller.

 

I want to contact the seller about a grievance

Click here for address

To,
“Include Seller's name”
Seller Mailbox: Contact Seller
c/o Spice Bucket E-Retail (OPC) Private Limited
A-105, H-160,BSI Business Park, Sector-63, Noida (U.P.)-201301-INDIA
Contact: 07247247070

Cancellations and Returns: -

If I request for a replacement, when will I get it?

Which products are not eligible for returns?
Can items be returned after the time period mentioned in the seller's Returns Policy?
Do I have to return the freebie when I return a product?
How do returns work?
I see the 'Cancel' button but I can't click on it. Why?

 

If I request for a replacement, when will I get it?

Visit My Orders to check the status of your replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

Which products are not eligible for returns?

The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:

 

Category	Products that can’t be returned
Food and Nutrition	Canned Food, Condiments, Spices, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products etc.

Kindly always check a product's Returns Policy on the product page. Click here to view the Returns Policy.

 

Can items be returned after the time period mentioned in the seller's Returns Policy?

No,sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.

Do I have to return the freebie when I return a product?

Yes, the freebie has to be returned along with the product.

How do returns work?

You can raise a request to return your items with these simple steps

1.Log in to your Spice Bucket account

2.Go to My Orders

3.Click on 'Return' against the item you wish to return or exchange

4.Fill in the details and raise a return request

Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your Spice Bucket account.

I see the 'Cancel' button but I can't click on it. Why?

A greyed out and disabled 'Cancel' button can mean any one of the following:

1.The item has been delivered already or cancellation allowed time has passed.

OR

2.The item is non-refundable (e.g. Gift Card)

Shopping :-

Is it necessary to have an account to shop on Spice Bucket?

Yes, it's necessary to log into your Spice Bucket account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.

You'll have access to a personalised shopping experience including recommendations and quicker check-out.

Can I order a product that is 'Out of Stock' or 'Temporarily Unavailable'?

The products listed as 'Out of Stock' or 'Temporarily Unavailable' are not available for sale. Please use the 'Notify Me' feature to be informed of the product's availability with sellers on Spice Bucket.

What does 'Out of Stock' mean?

An item is marked as 'Out of stock' when it is not available with seller at the moment; you won't be able to buy it now. Use 'Notify Me' feature to know once it's available with seller for purchase.

What does 'Permanently Discontinued' or 'Out of Print' mean?

An item is marked as 'Out of stock' when it is not available with sellers at the moment; you won't be able to buy it now. Use 'Notify Me' feature to know once it's available with sellers for purchase. And Permanently Discontinued means that this product will not available with seller never again.

How does 'Instant Cashback' work?

'Instant Cashback' is applied directly to the product or order value in your cart and you do not have to wait for the cashback to be credited to your bank account/credit or debit card at a later date.

Are there any hidden charges (Octroi or Sales Tax) when I shop on Spice Bucket?

There are NO hidden charges when you shop on Spice Bucket. The price you see on the product page is final and it's exactly what you pay.

Note: There can be additional delivery charges based on the seller's policy.

Can I club my orders from different sellers to be delivered together?

Currently, there is no option to club orders from different sellers to be delivered together as sellers could be located in different locations and the delivery timelines would vary based on their partnered courier service providers. To ensure your items reach you at the earliest, each seller ships their products as per their individual timelines.

Why do I see a 'delivery charge'?

It usually costs sellers more to ship some items. So, sometimes they choose to add a delivery charge. The delivery charge is waived off by some sellers if you shop with them for a certain amount. For more information, check the individual seller's policy on the product page

Shipping :-

Why are faster delivery options not available at my location?

Faster delivery options may not be available at your location due to courier related reasons but we’re trying to expand our services to include more places. Stay tuned for updates!

Why can't I get some items shipped to my location?

Some sellers prefer not to ship to certain locations due to the cost involved and this is entirely at their discretion. You can check with your pincode on the product page to see that seller is shipping to your location or not.

What are the standard shipping speeds and delivery charges?

Standard Shipping Speeds and Delivery charges for Spice Bucket items vary based on the destination pin code entered.

Orders with Brands that are worth Rs. 500 or more will qualify for free delivery that can be decided only by sellers, else, a delivery charge will be applicable that will be decided by Vendors. Delivery charges can be varying vendor to vendor.
Delivery charges and shipping timelines may vary based on seller. Delivery timeline is displayed on the product page. You can choose a delivery pincode on the product page and it will display the list of sellers who cater to that location and the applicable shipping charges.

Why didn't my order qualify for free delivery?

Your order qualifies for free delivery if you order on Spice Bucket Single brand’s products bucket of value worth Rs. 500 and above and Order Value will be solely decided by Vendors . If your order value is less than Rs. 500 on Spice Bucket single brand’s products, a delivery fee of Rs.50 will be charged.

Product Reviews :-

Are there any guidelines for writing product reviews?

Product reviews on spicebucket.com are a great way to help other customers decide what to buy & avoid.

Here are some tips to writing great product reviews:

Have you used this product?

It's always better to review a product you have personally used.

Educate your readers.

Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years.

Be yourself, be informative. Let your personality shine through, but it's equally important to provide facts to back up your opinion.

Get your facts right! Nothing is worse than inaccurate information. If you're not really sure, research always helps.

Stay concise.

Be creative but also remember to stay on topic. A catchy title will always get attention! Easy to read, easy on the eyes.

A quick edit & spell check will work wonders for your credibility. Also, break reviews into small, easy paragraphs.

What can I write in product reviews?

Customer reviews should be relevant to the product in question. The product review section on Spice Bucket is for you to share your opinion on the product & for other shoppers to have an informed buying decision.

What's not allowed in product reviews?

Customer reviews should be relevant to the product in question. The product review section on spicebucket.com is for you to share your opinion on the product, and for other customers to research better and have an informed buying decision. www.spicebucket.com reserves the right to remove reviews that include any of the following

-Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product)

-Service feedback, including availability, order or payment related queries.You may use the Contact Us form for such queries

-HTML embedded in text references to other retailers

-Pricing related comments

-Personal information (Phone numbers, postal address, email address and others)

-Profane comments. Inflammatory comments. Copyrighted comments

-Plagiarised content (Any content found elsewhere on the internet, even if you're the original author)

-Promotional content

-Reviews by or on behalf of a person or company with a financial interest in the product or a competitors product (Reviews by authors, artists, publishers manufacturers without disclosure)

-Reviews written for any form of compensation

-Reviews given using fake ids, irrelevant user email ids

-Asking for helpful votes

-Review in any language other than English (Unless there is a clear connection to the product, like a regional Products)

-Feedback about errors in the product description

Login & My Account:

Can I reactivate my inactive Spice Bucket account?

Yes. To reactivate your Spice Bucket account, simply log in with your registered email ID or mobile number/password combination used before deactivation. Your account data will be fully restored, default subscription settings applied.

Do I need to verify my mobile number or email address every time I log in?

As the verification step is a onetime process, you won't have to do it again once your account is verified.

What should I do if I don't get the OTP or verification code?

Sometimes,SMS messages may be delayed by a few minutes because of network issues. You can regenerate the code through the 'Resend Code' option.

What is an OTP or verification code?

An OTP (One Time Password) or verification code is a password/code used to verify your mobile number or email ID when you log into your Spice Bucket account for the first time.

OTP verification will be also be done in other cases like creating an account, password recovery, and updating email/mobile details.

Why do I need to verify my mobile number or email address to log into my Spice Bucket account?

To make sure that your account details are always secure, verification by OTP (One Time Password) is important. This is a one-time process and you can log into your Spice Bucket account without any hassles once this is done.

How can I add a new delivery address to my Spice Bucket account?

To add a new delivery address, follow these simple steps:

1. Log into your Spice Bucket account

2. Go to My Account › Settings › Addresses

3. Add details of your new address

4. Choose 'Save Changes'

Privacy & Security:-

How do I report a listing infringement?

If you think that your IP right has been infringed by any of our sellers, you can follow the below process. We require that the Intellectual Property right owner or authorized agent provide the following details and email it to [email protected],

Identification or description of the copyrighted work/ trademark that has been infringed

Clear identification or description of where the material that you claim is infringing is located on www.spicebucket.com with adequate particulars.

Product ID / website links of infringing products (in case of copyright infringement). Spice Bucket is unable to process requests which do not specify exact product IDs or URLs. Please do not provide links to browse pages or links of search queries as these pages are dynamic and their contents change with time.

Your address, telephone number, and email address.

A statement by you that you have a good faith belief that the use of the material complained of is not authorized by the copyright or intellectual property owner, its agent, or the law.

A statement by you, that the information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf Brand Name (in case of Trademark infringement)

Details of the intellectual property being infringed (Provide copyrighted images or trademark certificates as attachments)

If I have found a security Bug/Vulnerability/Issue what should I do?

We take security very seriously at Spice Bucket. If you have found an issue on Spice Bucket, you can report it to [email protected] with the below details:

1. Steps to reproduce the bug/issue

2. Your web browser/mobile browser's name and version

3. Screenshot/screencast (if any).

SuperCoins:-

What are SuperCoin Milestones?

SuperCoin Milestones let customers unlock benefits by earning a specific number of SuperCoins

When benefits are unlocked as part of SuperCoin Milestones, will there be deduction of SuperCoins?

No, there will be no deduction of SuperCoins even when benefits are unlocked.

How long will the benefit be unlocked as part of my SuperCoin Milestones?

Once you reach the specified Milestone by earning required number of SuperCoins and unlock a benefit, it will be available for a year. However, if you have the required number of SuperCoins even after a year, the benefit you have unlocked will be automatically renewed for another year.

How do I renew my benefits as part of SuperCoin Milestones?

In case you have required SuperCoins as per the specified Milestone, the benefits that you have unlocked as part of SuperCoin Milestones will be renewed and you can continue to avail them even after a year.

What is Cash and Coins for Rewards program?

Cash and Coins for Rewards enables customers to redeem select rewards offered by third party using a combination of SuperCoins and a specific amount. The amount and the number of SuperCoins that have to be used to redeem a reward are pre-determined and cannot be changed

Who all can avail Cash and Coins for Rewards?

Cash and Coins for Rewards is available for all Flipkart customers. Based on the avaialibity of your SuperCoin balance, you can redeem existing rewards.